About Us

QUALITY: Receive high quality services in an empowered environment that responds to your changing needs.

RESPECT: Be valued and treated with dignity, respect and courtesy. To receive considerate and respectful care that recognizes your inherent worth and dignity.

EMPOWERMENT: Make choices, have a voice, be heard, and be consulted and informed about your care.

ADVOCACY: Receive advocacy for integrated care designed to protect your rights, optimum health & lifestyle — if desired, to have another person of your choice support you and advocate on your behalf. The Residential Facility Administrator will ensure you are not prohibited from speaking to any person who advocates for your rights.

CONFIDENTIALITY: Your privacy is protected and all matters concerning your medical and personal affairs are kept in the strictest confidence according to HIPAA standards.

FREEDOM FROM DISCRIMINATION of any type including age, religion, disability, ethnicity, or gender. Your cultural/personal beliefs and lifestyle are respected.

TRANSPARENCY:

• Be provided with a personalized written plan of care services and have access to your personal information.

• To receive notification of any authority of the Health Division to examine the records of the Resident as related to the regulation and evaluation of the Facility by the Health Division;

• To receive from the Facility, within the limits set by the service plan established for the Residents and within the program criteria, responses to reasonable requests for assistance; and

• To receive information, upon request, concerning the policies and procedures of the Facility, including, without limitation, the policies and procedures of the Facility relating to charges, reimbursements and determinations concerning service plans.

COMMUNICATION: Your comments are heard and valued. We welcome your feedback, and suggestions through any communication channel, including an advocate of your choice. If you have a grievance, we will assist you in accordance with State Law and Company Resident Grievance Policy and Procedures. You have the right to speak to any person who advocates for your rights.

TIMELY RESPONSES: Your concerns are addressed appropriately.

SELF-SUFFICIENCY: We are not replacing you; we are assisting you to the best of our ability and encouraging your independence.

RESPONSIBLE CARE – as provided by compassionate Caregivers who have been screened and trained to deliver outstanding care.

CONTINUITY OF CARE: Continuous Quality Improvement ensures you receive our high standard of personalized services while they are necessary and appropriate to meet your needs.

PEACEFUL ENVIRONMENT: Your services will be provided by Caregivers who practice courtesy, and positive communication. Potential conflict resolution will be handled with sensitivity and respect.