Frequently Asked Questions

A. Golden Years is a service for adult children and their parents to assist with the tasks associated with caring for an elderly person. Our team serves as the “one point of contact” for arranging and managing all the events and services required to live a full life in their golden years. Our job is to be the families’ eyes and ears when you are not available.  As such, we will keep you informed and updated after our visits or when new information becomes available. We are dedicated to ensuring peace of mind for our seniors and their families, whether the family lives far away or right nearby.

A. We offer a complete menu of services to ensure your loved one’s needs are meet when the family is not available.  Our services include but are not limited to:

• Senior Concierge Services – We are your eyes and ears when you’re not there. We are here to advocate and keep the family apprised of their family members’ situation.
• Geriatric Care Management – Geriatric care management is a compassionate and detail-oriented service that can have a life-changing impact on older adults and their families.
• Medical Advocacy – We advocate for your loved one when they are in the hospital, rehab, hospice or in-home health care and provide you with regular reports on their progress.
• Home Services – Bill pay, mail service, routine house repairs, oversee outside professionals (HVAC, plumbers, etc.), shower bars and ramp installation, set up TV/computer, house checkups – when out of town.
• Transitional Services – Assist in finding the right living arrangements for your loved one as they age – assisted living, CCRC, memory care, or home care.
• Senior Life Planning – Provide family guidance regarding the next steps for care and navigating the system. Serve as a caring Concierge to help anticipate and plan arrangements. Assist with life transition services.

If you don’t see something you need, please call us so we can discuss.

A. Each new member is assigned a Concierge, who is supported by our overall Concierge Team. Your Concierge will develop your profile and design a personalized Plan for each member. Our Concierge Contact Center is available 24/7. We will communicate with all family members via telephone calls, email and/or texts. Members have access to our network of vetted, professional service partners who understand the unique needs of our elderly members. Membership is billed monthly and can be canceled at any time.

A. Golden Years Senior Concierge is a member organization. The memberships levels are as follows: Bronze, Silver, and Gold. The Bronze membership level starts at $295 a month. For an in-depth explanation of the different membership levels, please contact us at 702-931-0055, or Info@WeProvideGoldenCare.com

If married, we consider a married couple to be one member. The couple pays one monthly fee that includes services for both.

A. Golden Years is concerned about your loved one’s safety and overall wellbeing. Our job is to be your eyes and ears when you are not available.  As such, we will keep you informed and updated after our visits or when new information becomes available. We are dedicated to ensuring peace of mind for our seniors and their families, whether the family lives far away or right nearby.

Are you a Home Health Company (provides medical care) or a Personal Care Agency (provides non-medical care like bathing, toileting, feeding, dressing or transferring)?

No, we are neither a Home Health company nor a Personal Care Agency.  Although, we do advocate for our clients when they use one of these companies to ensure they receive the best care possible.  

Our focus is ensuring our clients have “peace of mind” and “piece of time” by assisting you with tasks and errands both big and small.

A. Golden Years has extensive contacts in the community and resources in the Las Vegas valley.  If you need the help with a medical referral we will gladly understand your needs and provide you with a list of options to meet your needs.

A. Golden Years make every attempt to ensure you have the same Concierge each time.  However, there will be times when a concierge has vacation or an emergency and is not available.  When this happens, you will be supported by another concierge who is familiar with your account and will be able to meet your needs.

A. We serve family members and their aging parents who are striving to maintain their independence, most often in their homes or in senior communities. We also serve their families – active people balancing obligations to work, family, travel and more. Whether local or living at a distance, we keep families informed. We are the families eyes and ears when they are not available.

We also support family members with errand-running, vacant house checks and other services that enable them to have more quality family time. We work only with those who welcome our help and support.

Some people need us weekly, others monthly or seasonally. Our business model allows flexibility and is always customized to your needs.

A. It starts with a conversation, either by phone or in person. You tell us about your needs, and we’ll design a plan that meets your requirements. When we share our plan with you, together we will adjust it to ensure that you get the support you need. We review your plan regularly to ensure it meets your needs.  We are always open to adjusting the plan to meet your requirements.

A. You will be in charge 150%.  We understand it is hard to turn over responsibilities you’ve held to someone new. Golden Years aim to do it just the way you would do it yourself, just the way you like it. Just tell us what you want and how you like it, we will make it happen.

A. We sign a confidentiality agreement so you can be confident that all personal and/or proprietary information is kept entirely confidential. We will never divulge that you are our client without your express permission.

A. Services are billed as-needed or as a membership (retainer-style). You make the decision as to which you prefer. You can change your mind if your needs change.

A. All payments are made via a credit card or E-Check (electronic bank draft).

A. We cover the entire Las Vegas valley.  If you live at a distance, but your loved one lives in Las Vegas, no problem.  We will make arrangements to suit all parties.

A. Golden years hours of operation are:

Monday through Friday 9AM to 5PM. 

After-hours, holiday, and weekend services are available upon request and will incur an additional charge. We request at least 24-hour notice on all services. In the event of an emergency, we will do everything possible to accommodate your request.

A. Yes, we are Licensed, Bonded and Insured.

A. We request a 24-hour notice for all re-schedules and cancellations.  This may be done via email or telephone.

A. We are happily serving clients throughout the Las Vegas Valley.

A. Geriatric care management is a specialized service that helps older adults and their families navigate the complexities of aging. Geriatric care managers, often trained professionals such as social workers or nurses, provide guidance, support, and coordination of care to ensure the well-being and quality of life for older adults.

A. You may consider hiring a geriatric care manager if you’re facing challenges related to aging, such as coordinating healthcare, managing medications, finding appropriate housing, dealing with cognitive decline, or handling complex family dynamics. They can assist you in assessing needs, creating care plans, and connecting you with appropriate resources.

A. Geriatric care managers offer a wide range of services, including comprehensive assessments, care planning, coordination of healthcare services, advocacy, assistance with financial and legal matters, caregiver support and education, and facilitating communication among family members and healthcare providers. Their goal is to enhance the well-being and quality of life for older adults and their families.

A. You can start by asking for recommendations from healthcare professionals, social workers, or trusted individuals who have used geriatric care management services. Additionally, organizations such as the Aging Life Care Association (ALCA) provide directories of certified geriatric care managers. It’s important to interview potential care managers, inquire about their qualifications, experience, and areas of expertise to ensure a good fit for your specific needs.

A. The cost of geriatric care management varies depending on factors such as location, the complexity of the situation, and the specific services needed. Geriatric care managers may charge an hourly rate, a flat fee for certain services, or a retainer fee. It’s important to discuss fees and payment structures with the care manager before engaging their services.

A. While some long-term care insurance policies may cover geriatric care management services, it’s not always the case. Medicare generally does not cover geriatric care management, as it is considered a private service. However, it’s advisable to check with your insurance provider to determine if you have any coverage for these services.

A. Yes, geriatric care managers can provide guidance and assistance in finding suitable living arrangements based on an individual’s needs and preferences. They can evaluate options such as aging in place with modifications, assisted living communities, nursing homes, or memory care facilities. Care managers can help navigate the selection process, coordinate tours, and assess the compatibility of different living arrangements.

A. Hiring a geriatric care manager can bring numerous benefits. They offer expertise in gerontology, care coordination, and knowledge of community resources. They act as advocates for older adults and their families, helping to navigate complex healthcare systems. They provide emotional support, relieve caregiver stress, and ensure comprehensive care planning to enhance the well-being of older adults.

A. Yes, geriatric care managers can assist with end-of-life planning. They can facilitate discussions about advance care directives, help individuals understand their options, and connect them with appropriate legal and financial professionals for assistance in creating documents such as wills, healthcare proxies, and living wills.

A. When selecting a geriatric care manager, it’s important to consider their qualifications and credentials. Look for individuals who have relevant professional backgrounds such as social work, nursing, or gerontology. Certification through organizations like the Aging Life Care Association (ALCA) or the National Academy of Certified Care Managers (NACCM) can also demonstrate their expertise and commitment to the field.

A. The frequency of visits and assistance provided by a geriatric care manager can vary depending on the individual’s needs and the agreed-upon care plan. Initially, there may be more frequent visits to conduct assessments and develop a comprehensive care plan. Subsequently, the frequency of visits may decrease, but the care manager will still be available for ongoing support, reassessment, and adjustments as needed.

A. Yes, geriatric care managers can play a vital role in medication management. They can work with healthcare providers and pharmacists to ensure that medications are properly prescribed, understood, and taken as directed. They can also help with organizing medication schedules, setting up reminders, and identifying potential medication interactions or side effects.

A. Absolutely. Geriatric care managers can assist families who live far away from their elderly loved ones. They can serve as a local point of contact, conducting regular visits, coordinating care, and providing updates to family members. They can help ensure that appropriate services are in place, monitor the individual’s well-being, and serve as an advocate in their absence.

A. Yes, geriatric care managers are experienced in working with individuals experiencing cognitive decline or dementia. They can provide guidance on dementia care strategies, help identify appropriate resources for memory care, assist with long-term care planning, and support families in navigating the challenges associated with dementia, including safety concerns and behavioral management.

A. No, geriatric care management is not limited to seniors with serious health issues. It can be beneficial for older adults at various stages of aging and with different needs. Whether someone requires assistance with daily activities, social engagement, healthcare coordination, or simply wants to plan for the future, a geriatric care manager can provide valuable support tailored to their individual circumstances.

A. Geriatric care managers adhere to strict privacy and confidentiality standards. They comply with relevant laws and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA), to safeguard personal health information. Before engaging a care manager, it’s important to discuss their privacy policies and understand how they protect and handle sensitive information.

A. Yes, geriatric care managers can assist with coordinating in-home care services. They can assess an individual’s needs, identify appropriate home care agencies or providers, and help establish care plans. They can also monitor the quality of care, address any concerns or changes in needs, and ensure effective communication between the older adult, family members, and care providers.